FAQ

Encountered security software blocking during the installation process?

Currently, the test may be intercepted by certain security software. Please ensure that the download source of X9 Window is from the current website;

The installation process prompts that network settings are being modified;

Since it relies on virtual network drivers for cross-regional device interconnection, this step is also essential and only needs to be allowed;

Is the connection to the peer device unsuccessful after clicking?

First, check the virtual IP of the peer device in the clicked device list and attempt to ping the IP to see if it is interconnected (provided that the peer firewall settings allow pinging);

Navigate to Settings -> Remote Desktop, and check if the services or settings on both ends are functioning properly. If not, adjustments may be necessary;

Modifying system parameters requires administrator permissions. To minimize interruption and reminders for users, the current green button merely indicates the status. If you need to make settings, please click the "Change" button to open the system window and make your own changes.